Lessons run year-round, and generally take place on Public Holidays unless advised otherwise.
If you need to cancel a lesson, please give at least 24 hours notice before the session start time. With 24 hours notice, you are eligible for a makeup lesson credit. You can schedule your makeup lesson through the student portal and makeup credits are valid for 90 days.
Students with a reoccurring weekly booking are allowed 2 cancellations per twelve week cycle (term) without charge provided adequate notice is given.
Notice of a Cancellation must be made through the student portal, by email, or by phone/text at 0458 256 055 – please note that telling your instructor during the lesson is NOT sufficient.
If the teacher cancels a lesson for any reason, for example if sick and unable to be substituted, we will notify you as soon as possible and you will not be charged for that lesson.
If we are concerned about your behaviour or if you do not pay your fees when they are due, we may suspend or terminate your sessions.